Have you recently received a new Outlier account via G2i but still have an old deactivated one? If you’re unsure how to handle ID verification in this situation, you’re not alone. Many users face confusion when managing multiple accounts, especially when verification is involved. Let’s break down the best way to resolve this issue.

Understanding the Issue

When you have an old deactivated Outlier account and receive a new one through G2i, the system may flag your ID verification due to duplicate records. This can cause delays or confusion, especially if the old account wasn’t properly closed. The key is to ensure your new account is linked correctly while resolving any conflicts with the old one.

Steps to Resolve ID Verification

To avoid verification issues, follow these steps:

• Contact Outlier Support: Reach out to their customer service to clarify your account status.
• Provide Necessary Documentation: Submit a clear copy of your ID and explain the situation.
• Request Old Account Deletion: If the old account is no longer needed, ask for its permanent removal.
• Verify New Account Details: Ensure all information on your new account matches your ID exactly.

Preventing Future Account Conflicts

To avoid similar issues in the future, always:

• Close unused accounts properly instead of letting them deactivate.
• Use consistent personal details across all platforms.
• Keep records of account changes for reference.

Conclusion

Managing multiple Outlier accounts doesn’t have to be stressful. By following the right steps and communicating with support, you can smoothly resolve ID verification issues and ensure your new account works without any hiccups.

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